Gap Analysis for My UHC Portal

Here is my gap analysis for my current health care provider portal.

1. Cryptic coverage and benefits terms with no glossary.

2. No tuning application to run what-if scenarios with benefit coverage, deductibles, co-pays, co-insurance, out-of-pocket limits.

3. No linkage between personal health record and wellness programs with costs (premiums, deductibles, co-pays, co-insurance).

4. No linkage to discount programs, HSA and costs (e.g. deductible).

5. No tools to optimize HSA qualified expenses and link to discount programs.

6. No mobile access to discount programs - assumes online usage and print medium.

7. No granularity to location for discounts.

8. No campaign tool for marketers seeking to insert offers into the program for consumer consideration.

9. No personal health record portability.

10. No comparison proof tools - e.g. progressive car insurance.